Getting data capture at gigs right
In a recent post we looked at how to put a good newsletter together – and a large part of that article dealt with sorting out your database before actually emailing anybody. Of course for musicians, a hugely important aspect of building a database involves collecting email addresses at your live performances, so in this post we give you some quick and simple tips to ensure that you’re not missing any tricks when it comes to capturing your fans’ info at shows.
1. Start capturing attendees’ data BEFORE the gig
Eh? How do I do that? Surely I have to wait until there are punters streaming through the door of the venue before I can get them to scribble down their email address? Well, actually, no – you can capture data well before you get anywhere near the stage, by selling tickets online in advance. You don’t have to be in the ‘Ticketmaster’ league of bands to do this – there are lots of low-cost tools like Stubmatic or Wegottickets that allow you to sell e-tickets in advance of your shows and, just as importantly, capture relevant data about your fans (the main thing you want, obviously, being their email addresses). Even simple Paypal transactions let you do this. No matter how you go about selling tickets in advance online though, make sure that you are able to export a list of attendees which you can then import into your e-newsletter tool (Mailchimp, Mad Mimi etc.) or database.
2. Get somebody reliable involved to capture the data
When people think of mailing lists generated at gigs, they are usually visualising a disinterested hairy guy at the door of the venue stamping people's hand with a stampy thing and only very occasionally asking for email addresses. And yes, that hairy guy is unreliable. He’s a bit stoned, or he’s a bit shy about talking to punters, or he just doesn’t like your band. Either way you end up with less email addresses than you should. So don’t leave things to the hairy guy. Put somebody you trust to do a good job at data capture on the case. This could be your best friend, your girlfriend or your mum – it doesn’t matter so long as they know how to charm people into handing over their data.
3. Use technology to capture the email addresses
Don’t forget that it is 2014 and there are a few more options than the old pen and paper method of collecting email addresses available. You can capture them direct to iPad, for example - and before you complain about the lack of wifi signal in the toilet venue you are playing, you don’t actually have to be online to capture email addresses (many e-newsletter tools, such as Campaign Monitor or Mailchimp have apps that store data locally on your iPad and then upload it for you when you go online). Various services also exist that allow you to capture email addresses by SMS. One thing though: don’t forget to insure your iPad, and pin-lock it…
4. Don’t just leave your sign-up form at the door - take it round the venue
Depending on the kind of gig you are playing, you can be quite proactive about data capture – i.e., you don't have to simply rely on the ‘leave a clipboard at the door and hope that people sign up’ approach. For example, you could ask the ‘designated data capture person’ we discussed earlier to go around the venue, asking punters if they’d like to hand over their details. Or make announcements from the stage asking people to sign up (if nothing else, this will give you a bit of free – but admittedly quite dull – stage patter). Or finally, you could leave a clipboard at each table, or cute little cards people can fill out with their details. Whether this sort of data capture is appropriate at your gig or not will depend on the nature of your act, the type of venue you are playing in and how comfortable you feel with hounding people for an email address, but the thing to remember is that there are always ways and means of boosting your email sign-up rate at gigs that go beyond leaving a scrap of paper at front of house that nobody writes on.
5. Incentivise
As with the data capture you carry out on your website, you should ‘incentivise’ the data capture you do at gigs. Offer a free track or EP in exchange for an email address, or a discount code for a future gig. By offering a ‘quid pro quo’ you will find a significantly higher number of people are willing to subscribe to your list.
Finally, on the face of it, data capture doesn't seem like the sexiest of topics - and it seems a crying shame to be talking about gigs in terms of sending your mum around with an iPad to collect email addresses from unsuspecting fans rather than as an excuse for you to wear leather trousers, play lengthy guitar solos, do a spot of crowd-surfing and impress groupies with witty post-show banter. But when somebody who subscribed to your mailing list at a gig goes on to pledge £100 towards a crowdfunding campaign a couple of months down the line…well, that feels kind of sexy, and may mean that you are now able to afford the leather pants for the next show – that is, if you can convince a bunch of fans to crowdfund some hosiery. Now THAT would be an achievement.